Live resident alerts

Stay connected to your home. Stay ahead of every update.

Cselmasombe keeps residents informed with timely notifications about rent, maintenance, inspections, lease updates, property announcements and important alerts — all in one secure place.

Create your account Sign in
6 alert categories 24/7 emergency notices You control what you receive

Every update your household needs, sorted by what it is

Alerts arrive by email and in your secure account dashboard. Each category can be turned on or off, except the notices we're required to send about your tenancy.

Emergency notices and required tenancy communications are always delivered, regardless of your optional preferences. Everything else is yours to choose.

Three steps to a quieter, better-informed month

1

Create your account

Register with your email, phone number and unit. Your property manager verifies the unit against the lease on file.

2

Choose your notifications

Select the property alerts and communications you want to receive, and how you want them delivered.

3

Stay informed

Get timely email alerts and dashboard notifications the moment something happens with your home or account.

Create your account

Your resident dashboard

One screen for rent, requests, inspections and every message your property manager has sent you.

Upcoming rent payment
$1,845.00
Due 1 Oct · autopay scheduled
Recent maintenance request
Kitchen faucet leak
Technician assigned
Next property inspection
Thu 8 Oct, 10:00am
Annual safety walkthrough
Lease expiration
31 Mar 2027
Renewal window opens 1 Jan
Account status
In good standing
No balance due
Unread notifications
3
Across 2 categories
Recent notifications
Rent due in 5 daysYour October rent of $1,845.00 is due 1 Oct.
Technician assigned to your requestRiverside Plumbing will arrive Tue between 1–4pm.
Annual inspection scheduledThursday 8 Oct, 10:00am. Reply to reschedule.

Why residents and managers both prefer Cselmasombe

Communication that used to live in voicemails, paper notices and lost email threads now lives in one place, with a record of everything sent.

Never miss an important property update

If it affects your home, your money or your lease, it reaches your inbox — written plainly, with the date and the action you need to take.

  • Rent due reminders
  • Payment confirmations and receipts
  • Maintenance status changes
  • Inspection reminders and entry notices
  • Lease renewal notifications
  • Community announcements
  • Emergency property alerts

Your information, handled with care

Resident records contain sensitive details about where you live and what you pay. Cselmasombe treats them accordingly, and leaves the communication choices with you.

We separate required tenancy communications from optional messages. Marketing and promotional email is never switched on for you automatically, and declining it never affects your tenancy or your account.

Create your Cselmasombe account today

Stay informed about your property with timely, convenient notifications.

Create account See how it works

How Cselmasombe works

From registration to your first alert, usually the same afternoon.

1

Create your account

Register securely with your name, email, phone number and unit. Your property manager matches the unit to the lease on file, usually within a few hours.

2

Choose your notifications

Pick the categories you care about. Required tenancy notices — entry notices, emergencies, lease and payment matters — stay on, because your lease and local law depend on them reaching you.

3

Stay informed

Alerts land in your inbox and your dashboard at the same time. Everything is kept in your notification history, so you always have the record.

What happens behind each alert

Something changes on your account

A payment posts, a work order is updated, an inspection is booked, or your manager publishes a building announcement.

Cselmasombe matches it to your preferences

The event is checked against your delivery settings and quiet hours. Required and emergency notices bypass quiet hours.

You get it in two places

An email goes to your verified address, and the same notification appears in your portal inbox with any documents attached.

The record stays with you

Every notice is timestamped and kept in your history, so there's never a question about what was sent or when.

Create your account

Notification categories

Six categories cover everything a resident needs to hear about. Four are yours to switch on or off; two are required for as long as you hold a tenancy.

Delivery you control

Email

Sent to your verified address. Receipts and notices arrive as attachments you can keep.

Dashboard inbox

Every notification also appears in your portal, with a full history and read status.

Quiet hours

Hold non-urgent email overnight. Emergency alerts always come straight through.

Optional promotional or marketing email is handled separately from account communications and is off unless you choose it.

About Cselmasombe

We manage residential rental homes, and we run the software that keeps the people living in them informed.

Cselmasombe Property Management looks after apartments, townhomes and single-family rentals across the region. We started as a small management office and kept running into the same problem: residents were finding out about inspections from a note on the door, and about rent changes from a letter that arrived late.

So we built the notification platform we wanted our own residents to have, and we now run every property we manage on it. If your property manager sends it, you receive it — in your inbox and in your portal, on the same day, with a record you can go back to.

What we hold ourselves to

  • Notice before anyone enters your home, in line with your lease and local law.
  • A written record of every communication, available to you at any time.
  • Maintenance requests acknowledged the same business day.
  • No marketing email unless you've asked for it.
2,400+Residential units managed
Same dayMaintenance acknowledgement
Since 2014Managing homes in the region

Contact us

Residents get a faster answer through the portal, where we can see your unit and your history. For everything else, here's how to reach us.

Enter your name.

Enter a valid email address.

Add a short message so we can route it to the right team.

Emergency maintenance

Flooding, no heat, gas odour or anything unsafe: call (555) 010-9111, any hour. Don't use email or the portal for emergencies.

Resident support

(555) 010-9100 · residents@cselmasombe.com
Mon–Fri, 8:30am–6:00pm

Management office

218 Fairhaven Court, Suite 300
Open weekdays, 9:00am–5:00pm

Create your account

Takes about two minutes. Your unit is verified against the lease on file before alerts begin.

Enter your first name.

Enter your last name.

Enter a valid email address, like name@example.com.

Enter a phone number with at least 10 digits.

Enter your property and unit number.

Use at least 8 characters, including a letter and a number.

Passwords don't match.

Notification preferences

Choose what you'd like to receive. You can change these any time in your portal.

Optional marketing

Separate from your account communications, and never required.

Already registered? Sign in to your portal

Sign in

Access your notifications, preferences and account details.

Enter a valid email address.

Enter your password.

New resident? Create an account

Demo site: any valid email and a password of 8 or more characters will sign you in to a sample resident account.

Welcome back

Fairhaven Court, Unit 14B · Resident since 2023

Upcoming rent payment
$1,845.00
Due 1 Oct · autopay scheduled
Recent maintenance request
Kitchen faucet leak
Technician assigned
Next property inspection
Thu 8 Oct, 10:00am
Annual safety walkthrough
Lease expiration
31 Mar 2027
Renewal window opens 1 Jan
Account status
In good standing
No balance due
Unread notifications
3
Open the notifications tab to review

Report a maintenance issue

Describe the problem and we'll acknowledge it the same business day, then send updates as the work is scheduled.

Pay rent or update autopay

Autopay is set for the 30th of each month from the card ending 4417. Change it any time before the 28th.

Account and service communications

These relate directly to your tenancy. Emergency alerts and required legal notices stay on for as long as you hold a lease.

Optional marketing

Promotional messages are separate from account communications. Turning this off never affects your tenancy or the notices you receive.

Offers, newsletters and rental promotionsOccasional email about new listings, referral offers and resident perks.

Delivery

Email deliverySend notifications to jordan.avery@example.com.
Quiet hours (9pm–7am)Hold non-urgent email overnight. Emergency alerts always come through.

Account details

Enter a valid email address.

Change password

You'll be emailed a confirmation whenever your password changes.

Download your communication history

Export every notification sent to your account as a dated PDF record.

Terms & Conditions

Sample text for demonstration. Replace with terms reviewed by your own counsel before launch.

1. Your account

A Cselmasombe account is provided to residents of properties we manage. You're responsible for keeping your sign-in details private and your contact information current. Accounts are verified against the lease on file for the unit you register.

2. Communications you'll receive

By creating an account you consent to receive account-related and service communications from Cselmasombe by email and the other methods you select. These include notices about rent and payments, maintenance, scheduled entry and inspections, lease matters, and emergencies. Some of these are required by your lease or by law and can't be switched off while your tenancy is active.

3. Optional communications

Promotional and marketing messages are optional, are off unless you switch them on, and can be turned off at any time without affecting your tenancy or the service communications above.

4. Acceptable use

Don't use the portal to submit false maintenance reports, attempt to access another resident's information, or interfere with the service.

5. Availability

We aim to keep the portal available at all times but can't guarantee uninterrupted service. For anything unsafe or urgent, call the emergency maintenance line rather than relying on the portal.

6. Changes

If we change these terms materially, we'll notify you through the portal and by email before the change takes effect.

Privacy Policy

Sample text for demonstration. Replace with a policy reviewed by your own counsel before launch.

Information we hold

Your name, contact details, the unit you occupy, your lease dates, payment status, maintenance history, and the notifications we've sent you.

How we use it

To manage your tenancy and to send the communications you've consented to. We don't sell resident information, and we don't share it with advertisers.

Who can see it

Staff who manage your property, and service providers acting on our instructions — for example the email service that delivers your notifications, or a contractor assigned to your repair.

How long we keep it

For the duration of your tenancy and for as long afterwards as record-keeping obligations require.

Your choices

You can view and update your details, change your notification preferences, and request a copy of your communication history from the portal at any time. To request deletion of information we're not required to retain, contact resident support.

Security

Resident data is encrypted in transit and at rest, access is restricted to staff who need it, and sign-in activity is logged.

Help & support

Answers to what residents ask most.

I'm not receiving my email alerts

Check that email delivery is on under communication preferences, confirm the address on your account is current, and look in your spam folder for alerts@cselmasombe.com. Adding that address to your contacts usually fixes it for good.

Can I turn off rent reminders?

Yes. Rent reminders are optional and can be switched off in your preferences. Payment confirmations and any formal notice of arrears are required and will still be sent.

What counts as an emergency?

Flooding, no heat in cold weather, gas odour, electrical hazards, or anything that makes the home unsafe. Call (555) 010-9111 rather than using the portal.

My unit isn't verified yet

Verification usually finishes within one business day. If it's taking longer, email residents@cselmasombe.com with your lease start date and we'll match it manually.